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>> ISO 10001/2/3 – Customer Satisfaction - Complaint Management System

ISO 10001/2/3 – Customer Satisfaction - Complaint Management System

Sterling International Consulting FZE is the largest & best ISO 10001 / 2 / 3 certification consulting company in the UAE providing ISO 10001 / 2 / 3 consulting, ISO 10001 / 2 / 3 training, ISO 10001 / 2 / 3 implementation and ISO 10001 / 2 / 3 certification services in Dubai, Abu Dhabi, Sharjah, Ajman, Umm al-Quwain, Ras al-Khaimah and Fujairah. We as most reputed and preferred ISO 10001 / 2 / 3 consultants in Dubai & ISO 10001 / 2 / 3 consultants in Abu Dhbai provide most practical ISO 10001 / 2 / 3 implementation and ISO 10001 / 2 / 3 certification services as a leading ISO 10001 / 2 / 3 consultant in UAE – United Arab Emirates.

We have provided ISO 10001 / 2 / 3 certification consulting services in more than 50 countries across the world.

For any organization in UAE looking at achieving ISO 10001 / 2 / 3 certificate, we are the most preferred choice across the industry verticals. Our ISO 10001 / 2 / 3 consulting services in the UAE and ISO 10001 / 2 / 3 certification in UAE are fastest, simplest, value adding and cost effective.

We make sure that you not only get the ISO 10001 / 2 / 3 certificate but get a fully developed Customer Satisfaction - Complaint management system that will add sustainable competitive advance to your company and help you improve business processes and operations while enhancing your operational capabilities / performance.

What is ISO 10001 / 2 / 3Customer Satisfaction - Complaint Management system – ISO 10001 / 2/ 3 ?

ISO 10001/ISO 10002/ISO 10003 as a whole is a set of standards that helps an organization better for planning, developing, implementing, maintaining and improving the code of conduct for better customer satisfaction. It can be used by any organization despite the number of employees, the type of work carried out and the different product or service provided. It aims at improving customer service, addressing codes of conduct, resolving disputes and also complaints. These guidelines mentioned by ISO helps to monitor and develop a better customer relationship in your organization.

ISO 10001:2007 guides you in planning, designing, developing, maintaining and improving customer satisfaction codes of conduct. It applies to product-related codes of promises made to the customers. It does not apply for other types of codes of conduct such as relationship between the organization and its employees or the organization and its suppliers. ISO 10002:2004 is associated with the process of complaining and the way in which complaints are handled related to the products in an organization. It is aimed at having a customer friendly environment wherein the organization is welcome to accept feedback from customers (even in the form of complaints), resolving the complaints received and enhancing the existing customer service. Through this system, complaint process is made easy and complaints are assessed, analyzed and evaluated.

ISO 10003:2007 is the set of standards provided for effective dispute resolution process. It applies to complaints received about the organization's products, dispute or issues arising due to domestic or across the border business including disputes due to e commerce. It does not attend to complaints that arise within the organization but is mainly to enhance the customer relationship.

For any kind of ISO 10001/2/3 related issues or for any ISO assistance, our experts at Sterling International Consulting FZE give the right solution for your organization.

How to get ISO 10001 / 2 / 3 Certificate in UAE ?

We follow our worldwide proven ISO 10001 / 2 / 3 implementation methodology customized to the UAE business requirements resulting in an effective ISO 10001 / 2 / 3 implementation and result oriented ISO 10001 / 2 / 3 certification in UAE Dubai Abu dhabi.


  • Contact Sterling International Consulting FZE at info@uaeiso.com with an application for ISO 10001 / 2 / 3 certification.
  • We will send you a proposal and project plan covering all the phases of the implementation, training, consulting and certification.
  • Once you send us your approval, we assign a dedicated ISO 10001 / 2 / 3 consultant for your company who will act as a project manager till you receive ISO 10001 / 2 / 3 certification.
  • We conduct gap analysis to identify current level of your organization and where you stand with respect to ISO 10001 / 2 / 3 standard requirements.
  • We provide awareness training to various employees in your organization on ISO 10001 / 2 / 3 standard, various clauses of ISO 10001 / 2 / 3 standard, implementation requirement of ISO 10001 / 2 / 3 standard and documentation with respect to ISO 10001 / 2 / 3.
  • We work with your team to design and finalize documentation covering manual, Standard Operating Procedures, Forms, Templates, Checklists etc. with respect to ISO 10001 / 2 / 3 standard.
  • We provide implementation assistance to your team for implementation of all the requirements for ISO 10001 / 2 / 3 standard and as per documentation prepared.
  • We provide internal auditor training to your team on ISO 10001 / 2 / 3.
  • We assist your team to carry out ISO 10001 / 2 / 3 internal audit or if required, our consultant can do internal audit on your behalf.
  • We carry out ISO 10001 / 2 / 3 preassessment audit and assist you close the ISO 10001 / 2 / 3 audit observations to ensure your organization is 100% ready for the audit.
  • We finalize on the ISO 10001 / 2 / 3 certification body as per your preference and finalize the date for ISO 10001 / 2 / 3 audit from the certification body.
  • We provide any assistance during the audit to ensure successful completion of the ISO 10001 / 2 / 3 certification audit and your organization receives recommendation letter from the certification body.
  • Finally your organization receives ISO 10001 / 2 / 3 certificate.

What can Sterling International Consulting offer for ISO 10001 / 2 / 3 certification for your company?

As one of pioneering ISO 10001 / 2 / 3 consulting company in the UAE backed by a solid global experience, Sterling International Consulting FZE offers a complete turnkey solution to your ISO 10001 / 2 / 3 certification requirements in the UAE. We provide a comprehensive start to finish ISO 10001 / 2 / 3 training, consulting, implementation and certification services to get your organization in the United Arab Emirates ISO 10001 / 2 / 3 certified. Any organization in Dubai or Abu Dhabi or any other emirates in the UAE can contact us to get ISO 10001 / 2 / 3 certification in the most professional manner.

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If answer to any of the questions below is YES,
ISO certification is a must for your organization?"

Do I need to improve performance & operational effectiveness of my organization ?

Do I need to enhance competence of my people / my organization ?

Shall I ensure output of my organization (product / service) to be consistent, error free and reliable.

I should have systems and procedures in place to ensure standardization of various processes in my business.

I need to improve customer satisfaction and show continual improvemetns in my business processes.

I need to identify, mitigate and control all probable business risks in terms of quality, environment, health safety, food safety, information, business continuity etc.

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Sterling International Consulting FZE!

Level 6, Office 605, The Fairmont, Sheikh Zayed Road, PO Box 27363, Dubai, UAE

24 Customer Care : +971 505842597

Office Phone No. : +971 4455 8677

Fax : +971 4455 8677

E-mail : info@uaeiso.com

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Sterling International Consulting FZE is the only ISO Certification consulting in the United Arab Emirates
having clients in more than 40 countries.

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